Omotenashi is a philosophy of Japan’s hospitality and service, which is considered to be an integral part of their culture. Japan has been known to this kind of service ever since. Foreigners are almost always surprised by the hospitality of the Japanese in giving the best customer service. Although for the locals, it might seem annoying because they’re already used to it, still it is no doubt that Japanese are hospitable in so many ways.
Here are the indicators that show why Japan has the best customer service:
Politeness
Politeness seems to be necessary in every establishment not only in Japan but also in other places. But the Japanese staff put an emphasis to this by being overtly-polite to their customers the moment they enter the store. For them, their customer is their god. Therefore, they treat them like one and with utmost care and respect.
Loud Greetings
It happens mostly in restaurants. Upon entering the place, the staff will greet you in unison, in their loud voices “Irasshaimase!” This translates to "welcome" in Japanese. Yelling is considered acceptable in public establishments like Izakayas. These shows the cheerfulness of the staff that adds up to the lively atmosphere of the place.
Bowing
Photo by Akuppa John Wigham. Licensed under Creative Commons.
It is Japan’s custom tradition to bow to each other. The staff bow to their customers upon entering and leaving the store as a show of respect.
Professionalism
The Japanese workers practice professionalism at all times. You won’t see the staff chatting with each other except when it is work-related nor see them in their mobiles during work hours. It is to show that they are focused in their own work.
Despite of this unbelievable polite service, workers do not accept tips from the customer for it is considered rude to them. Wherever you go, whether it is a high-class hotel or a convenience store, the level of customer service in Japan is always exemplary.
Banner photo by saitowitz. Licensed under Creative Commons.
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